Considering the time and effort that goes into the production of each item, Everly White studios does not provide the option to refund or exchange a product once purchased. Exact sizing and details are listed in every product description to avoid the need for exchange, so please check images and read the description carefully before purchasing. Every item is also checked by our quality team to ensure it has no defects.
Manufacturing Defects & Damaged Items
In case of any manufacturing defect, damaged item in transit, or missing item in your order, you can register a complaint within 24 hours of delivery by sending us an email at info@everlywhite.com.
To be eligible for a refund or replacement, you are required to record a video of opening the package to prove that you received an already defective or missing product. Please share your order number along with the unboxing video.
Complaint Resolution
Our team will respond to your complaint within 2–5 working days and get in touch via email or call. If you are eligible for a refund or replacement, we will communicate the necessary next steps with you.
Wrong Delivery Status
In case the delivery status shows “delivered” and you have not received the product, you need to inform us within 24 hours. Please send an email with your order ID and the subject “Wrong Delivery Status” to info@everlywhite.com. Failing to do so within 24 hours does not entitle you to any refund or support from our team.
Returns Due To Customer Error (RTO)
If a shipment is returned due to a mistake or negligence on the customer’s part — such as providing an incorrect or incomplete address, incorrect contact information, failing to answer calls from the courier or from Everly White studios, or not being available to accept delivery — the customer is responsible for the RTO (return) charges and reshipment charges of the parcel. Cancellation of the order will not be entertained in these cases.
Contact Us
If you do not receive a refund amount within the communicated time frame, please check your bank account again or contact your bank, as processing may take some time on their end. For any other queries, you can contact us at info@everlywhite.com.